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High -quality concentration reflects the fundamental requirements of the service quality of the railway industry，fully reflects the evaluation standard of "satisfaction of the people"，Is the railway serving the economic and social development、Unremitting pursuit of serving the people's practice。Cultivate and practice the spirit of the railway in the new period，It must be deeply understood that the service is the essential attribute of the railway，Adhere to the purpose of "Renmin Railway as the people"，Standardized service behavior，Improve service level，Efforts to realize the luck of the goods，People are flowing。

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Persist in the career pursuit of high -quality services as railway people，The first thing is to deepen the understanding of the essential attributes of the railway。It is necessary to deeply understand the inherent requirements of high -quality services as the inherent requirements of the railway industry，It is the image logo of the railway company's fighting market，It is an excellent tradition inherited from the railway people from generation to generation，to fully understand the significance of high -quality services to railway and railway people，Consciously implement high -quality service requirements。

High -quality service is the inherent requirements of the railway work。Railway as a social service industry，Whether it is to provide travel life services for members in various fields of society，Still provide freight services for the flow of various materials，All are specific embodiment to meet the needs of transportation services。The basic relationship of market supply and demand tells us，There is no transportation service without transportation demand，The significance of the existence of the railway industry is to meet the needs of transportation services。Transportation service requirements include the number of transportation services，It also includes the quality requirements of transportation services，Lack of one is indispensable。Railway as a provider for transportation services，Can it meet the needs of passengers and cargo owners，Not only depends on whether there is enough capacity protection，It also depends on whether it can provide high -quality services。At the same time，High -quality transportation services can activate and expand potential service needs，Win more room for development for the railway; otherwise, it will inhibit 188bet mobile loginthe 188bet logindemand for transportation services，A negative impact on the development of the railway。Therefore，High -quality services are the inherent requirements of the railway based on the market，is a railway company、The job of railway employees is located。

High -quality service is the image logo of railway enterprises。The railway is the most close to the people's livelihood、One of the most direct industries to serve the masses，The quality of railway service work，Directly related to the experience of passenger cargo owners，It is related to the image of railway companies。No doubt，The social image of the railway is important for creating a good development environment，The market image of the railway directly affects the competitiveness of the railway enterprise market。Good image will not come out of thin air，It is necessary to rely on the high -quality service of the cadres and employees of the entire road。In recent years，The whole road has been carried out one after another、Special rectification of ordinary passenger trains、Periodical service quality year、Service passengers create first and other activities，Promoting the improvement of service quality，Get the recognition and praise from the people。After the reform of the railway management system，The whole road insists on reform as power，Vigorously implement the reform of the passenger and cargo transportation organization，Improved passenger and cargo transportation environment，The quality of railway services has been further improved，Wide praise from passenger cargo owners and society。Improve service quality，Pursue service high -quality，Become the most distinctive image logo of a railway company。The rapid development of the economy and society，Under the new situation where the people's requirements for transportation services are continuously improved，Railway companies must improve the service with the times，Perseverance pursuit of high quality，Continuously meet the people's new expectations for railway transportation services，Her good image of cherishing and maintaining railway companies。

High -quality service is the fine tradition of railway workers。History of the Development of the New China Railway，Pursuing the pursuit of the people who served the railway wholeheartedly，It reflects the efforts that meet the needs of the people's transportation services。In the work practice of the railway period，High -quality service is always the main theme。In the 1950s，The majority of railway workers insist on the interests of the country、The interests of the people are placed in the first place，With full political enthusiasm、The motivation of the sky、​​Yan Ming's discipline has won the high evaluation and praise of the "PLA without military uniforms" of the people across the country。1960s，Railway development Daqing、Learning the People's Liberation Army、Learn Lei Fengshu Freshy Movement，produced a group of "strive to fight against the grid，Strive for work "" Leave convenience to others，Good typical examples of leaving difficulties to yourself。A new period of reform and opening up，Railway people set up the service purpose of the "People's Railway as the People's"，Persist 188bet mobile188bet sports bettingin respecting guests and love、Passionate and thoughtful，Zhu Lianxiang emerged、Shi Gai Mei、Lu Yushuang、Wang Fenglian、He Ying、Sun Qi，and Beijing West Station "036"Key passenger service classes, Nanjing Station"158"" Service Desk, such as the advanced typical typical of the passenger owners，launched influential railway service stars、Service Brand。Railway employees' unremitting pursuit of high -quality services，The excellent tradition of gathering becomes a railway。Under the new historical conditions，The majority of railway workers must continue to promote the fine tradition，Adhere to high -quality service，High -quality services meet the new needs of economic and social development and the people's people for railway transportation services。

　　2. "Satisfaction of the People" as the fundamental standard for testing railway work

"People's Railway is the People's" is the fundamental purpose of the railway，is the spirit of railway in the new period，Basic follow of high -quality services。All cadres and employees of the road must firmly establish the "service as the purpose，The concept of the travelers waiting for passengers is like a loved one "，Adhere to the "satisfaction of the people" as the standard for testing railway work，Enhance the service work to strive for excellence，True itself、sincerity、Each link of love implementation to service work。

Establish "service as the purpose，The concept of the travelers waiting for passengers is like a loved one "。"With service as the purpose，The service concept of the service concept of waiting for the passengers is like a loved one "has a profound ideological connotation。"With service as the purpose"，Clarified the problem of "why service" of the railway，more highlight the status and role of serving the service in the process of railway reform and development;，Vividly interpreted the question of "what kind of attitude service" and "what kind of service provided"，Give railway service humanization、The connotation of the era of affection。Implementation in actual work "take service as the purpose，The concept of the travelers waiting for passengers is like a loved one "，It is necessary to strengthen the purpose of the purpose，Putting the quality of service in the important position of the reform and development of the railway，Consciously consciously meet the needs of the people as planning、Arrange and promote the starting point and setting point，In -depth research on the new needs of the people's transportation services、New Looking forward，Continuously launching work measures to meet the needs of the people's service; we must establish humanistic feelings，I want to fully respect the passenger cargo owner，Emotionally close to the passenger cargo owner，Truely provides high -quality services for passenger cargo owners;，When you treat your loved ones at all times, treat travelers and cargo owners，Urgent Passenger Casculting Cassens，I want the passenger cargo owner to think，Actively and proactively solve the problem for passenger cargo owners，To do a good job of service enthusiastically; the service behavior must be regulated，Conscious implementation of job service standards，Put the "standard service term、Standardized service 188bet login188bet mobilebehavior、Standardized Service Procedure "requirements are reflected in every work details。

Implement the inspection standard for "satisfaction of the people"。Promote the reform and development of railway，The ultimate purpose is to provide better services for economic and social development and the general public。Did the development of the railway achieve actual results，In the end, it depends on the people's satisfaction and dissatisfaction。The people of the people are the service object of the railway，Evaluation from the people is also the most objective、The most fair，Only the fundamental ruler of "the people are satisfied"，can we truly implement the purpose of the "Renmin Railway as the people"，Practical reflect the requirements of high -quality service。In actual work，Always insist on using "people's satisfaction" as the fundamental standard for inspection，It must be when layout and advance work，Consciously consider whether the people are satisfied with the people，Makes our work consistent with the willingness of the people; we must build an evaluation system that reflects the experience of the people，Consultation through opinions、Service return visit、Satisfaction survey and other methods，Timely grasp the people's opinions on service work，See the gap from the experience effect of passenger cargo owners，Find the breakthrough point of the job; we must focus on solving the problem of dissatisfaction of the people，Based on the progress and achievements of seeing the improvement service，Aware of our service environment awakened、Service attitude、There is a gap in service quality and other aspects，The Qi force solves the most concerned of the majority of passengers、I look forward to、The most unsatisfactory problem，Satisfy the people's new expectations for railway service work。

Awareness of endless service work。High -quality is a relative concept，It is better than qualified，Working goals that are better than ordinary，This means that high quality cannot be satisfied with general，Can't stop at the standard，It should position the service goals on the best。At the same time，High -quality or a dynamic concept，The quality requirements of the people for transportation service work，It changes with the development of society。Therefore，The excellent service of service work is also a process of continuous pursuit，is endless。Strong awareness is our service work、Prerequisite for achieving high -quality goals。Only thinking in my heart is the best，Only efforts will be paid in action，Only on the results can be reflected in high quality。We must reflect a strong sense of excellence in higher and better service standards，Adhere to the standard of high -definition，Strict requirements，Benefit。Only this，Only the service standards can be strictly implemented，Create first -class service effect、Fighting excellent。It is necessary，Actively adapt to the development of society，In -depth study of the needs of the people and service work，New changes to service needs，Rich customer transportation products，New method of exploration service，New content of expand service，Open new service，New measures to launch the people and 188bet login188bet loginthe people，Innovation in service and service means，Meeting the people's new expectations。We must reflect a strong sense of creativity to continuously improving the service skills，Strengthen new technology、New equipment、Learning of new knowledge，Strengthening simulation drills and practical operations，Master a variety of comprehensive knowledge，Comprehensive quality of providing high -quality services，Better to meet the many levels of people in the people、High -standard service requirements。

　　3. The goal of "three travel" is the goal to achieve the goods for the same transportation、People are flowing

Efforts to realize the luck of the goods、People are flowing，is the basic requirements of high -quality railway services。Achieve this goal，It must be comprehensively deepened the reform of the passenger and cargo transportation organization，Create a passenger and cargo service brand，Effectively solve the problem of the "last mile" of service passengers。

Realize the normalization of "three travel"。Persist in normalized work ideas，Passenger "safe travel、Easy to travel、Warm Travel "as daily work goals，Promote the level of passenger service。Normalization of safe travel。Persist in ensuring safety as the core of passenger service work、The most important task to catch，Continuously deepen security risk management，Vigorously promote the standardization of safety management、Standardization on the spot、Check the normalization of rectification，Pay close attention to the implementation of various guarantee measures，Realize continuous stability of safety production。Strengthen professional management，Strengthen equipment quality management，Standardize safety inspection guidance，Pay close attention to employees to work according to the standard，Strengthening safety technology monitoring，Adhere to the real -name system inspection system，Strengthening the order maintenance and emergency response of the station car，Improve the guarantee ability of safe travel。Realize the normalization of the convenience of travel。Comprehensive optimization of the entire process of passenger organizations，Efforts to solve the spring and summer luck、holidays and other passengers in high peak passengers to buy tickets for passengers、Difficulty in ride，Optimize passenger capacity arrangement，Increase the effectiveness of digging into the potential，Improve ticketing organization，Strengthen the management of ticket sales，It is convenient for passengers to enter the station and take a bus，Strengthen passenger information service，Establish a convenience service system，Maximize the convenience and fast movement of passenger travel。Realize warm travel。Persist in using the warm travel of passengers as higher standards and requirements，Innovative and perfect service content and method，Further improve the quality of travel services。Continuous improvement service attitude，Pay attention to the implementation of basic services，Improve passenger service facilities，Strengthen key passenger service，Pay special attention to the feelings and experiences of passengers，Consolidate the promotion brand service，Create a warm service atmosphere。

Comprehensively deepen the reform of freight organization。A target of achieving the cash on its transportation，Comprehensively deepen the reform of freight organization，Efforts to improve the quality of freight services，Promoting railway freight better to better meet the needs of economic and social development。Improved acceptance method。Improve the "former store" freight marketing system，Improve the "former store" freight marketing system，Cancel the management of the household，Optimized business process，Strengthen the supervision and inspection of the acceptance channel，Resolutely be responsible for the first question、Open acceptance;，Gives capacity guarantee through agreement transportation;，Open acceptance，Over -the -time hand; integrate freight yard resources，Strengthen the construction of freight loading and unloading and storage capacity，Improve the ability to receive goods，Adaptation to the requirements for opening the goods，Strictly implement red line management。Taking "real goods" based on tissue transport。Improve the "Rear Factory" organizational guarantee system，Reinforcement Joint Department Management，To achieve the seamless connection of the "front shop" and "rear factory";，Arrange shipping in time，Improve transportation efficiency，Public configuration capacity，Actively accept social and customer supervision。Clean up standard charges。Adhere to the implementation of the cargo "one price"，Clear freight charging project、Standard and subject，Strict implementation of national freight policy，Persist in charging in accordance with laws and regulations，Optical price，Open and transparent; improve freight charging management，Implement "one account" management、"Integrated" accounting。Accelerate the transformation of modern logistics。Focus on building a "door to the door" to pick up the delivery network，Improve the access to the railway "door to the door"; good at using social logistics resources，Actively contract large customer logistics outsourcing business，Expansion pick -up delivery service network，Improve the function of the entire logistics service; establish a cross -bureau's logistics coordination mechanism and service platform，Promote the formation of the logistics system throughout the road; vigorously expand the goods express business，Speed ​​up the green channel of scattered goods logistics; aiming at emerging markets，Key organization of container transportation、China -Europe Train、High -speed Rail Express、Special goods transport，Improve the service capabilities of the railway in the high value -added freight market。

Cultivate high -quality service brands of railway。Adapt to economic and social development and the needs of the general public，Carefully build a batch of characteristics of the times、"Service Brand" with industry characteristics and systemic characteristics。Create a transport product brand。According to "reasonable structure、Speed ​​match、Price suitable、requirements of satisfying needs，Improve high -speed fast -moving speed train product system，Meet the diverse needs of passengers at different levels; highlight the 188bet sports betting188bet loginhigh -speed rail、Key section、Popular routes，Adopt the train name、Design logo、Invite third -party evaluation and other means，Improve the reputation of passenger products; improve the express train line product system，Vigorously operates China -EU trains，Vigorously develop railway container iron and water joint transportation and international transport products，Actively expand high -speed rail express business，Stronger China Railway Express and Commodity Vehicle Transport，Enhance the influence of freight brands。Create a passenger and cargo service brand。Passenger transport，Focusing on the main station cars，Strike "one stop, one brand、One -car one characteristic "creation activity，Deepen the service concept of the brand、Service Standard、Service means and service art; around key links，Explore the innovative service process，Vigorously advocate guidance、self -service type、Non -obstacle、Station car brand network、Luodi Lianyun and other service methods; Establish a public satisfaction evaluation、Passengers criticize complaints and correction、Optimize the production operation process，Show the charm of brand service。Freight，Focusing on "front shop"，In -depth implementation of cargo service brand creation project，Improve service quality standards and operating standards，Optimize the production operation process、Work standards and procedures，Innovative service methods and means，Improve the quality supervision system of freight service、Customer Symposium System，Carrying out freight satisfaction survey，Promote the continuous improvement of the quality of freight brands，Constantly expanding the influence of the brand。Create a business management brand。To persist functional、Advanced、Principles of unified benefits，Scientific establishment of the commercial development planning and business layout of the station;，Ensure the comfort environment of passengers; distinguish regional culture、Passenger flow ingredients、Large Station and Small Station、High -speed universal speed，Optimized format distribution，Strengthen service function，Formation high、Middle、Low different levels of commodity service series; adhere to brand business strategy，Adjust the business project，Add business category，Actively introduce a brand、With strength、Business projects with high market recognition，Improve the quality of business; strengthen the management of commercial supporting projects in the station car，Efforts to satisfy passenger leisure、Shopping、Entertainment and other diversified service needs。Building engineering construction brand。Scientific and technological innovation、Quality Boutique、Resource saving、Environment Friendship、Social harmony is the main content，Create a series of brands solidly; take quality and safety as the core，In -depth development of "Insure Quality、Insure progress "theme practice activity，Carefully perform quality and safety responsibilities; implement relevant laws and regulations，Strict implementation of construction procedures、Construction standards and construction 188bet mobile188bet sports bettingorganization design plans，Scientific and reasonable determination of construction period，Strengthen the construction process control，Make sure the project is safe and high -quality。